General
What types of boarding accommodations do you offer for dogs?
Anderson’s Dog Kennels offers dedicated spaces for both small and large dogs, each designed to ensure comfort and security. Small dogs have individual pens with group playtime opportunities, while large dogs have spacious kennels with access to daily activity areas where they can play, socialize, or enjoy one-on-one time with our team.
Are the kennels indoor or outdoor?
Our kennels include both indoor and outdoor spaces to allow pets the freedom to move between sheltered and open areas. This setup ensures they stay comfortable, can enjoy fresh air, and have ample room to play and relax.
Can I tour the facility before booking a stay for my pet?
Absolutely. We welcome pet owners to visit Anderson’s and take a tour of our facilities. This way, you can meet our team, see our boarding areas, and feel confident that your pet will be in a safe and welcoming environment.
Daily Care and Safety
How often do the dogs go outside and exercise?
Our boarding dogs enjoy multiple outdoor sessions each day. Small dogs are let out an average of six to eight times a day, with socialization opportunities if desired. Large dogs have daily access to our spacious activity area, where they can exercise and play with other dogs or enjoy individual time with our staff, depending on your preference.
How are dogs supervised during playtime?
Our staff is always present during outdoor play and activity time to ensure the safety and enjoyment of all pets. We closely monitor all interactions and carefully match dogs for compatibility based on size, temperament, and play style.
What safety measures are in place for pets at the facility?
We prioritize safety with secure fencing, matting under the enclosures to prevent digging, and overhead barriers to keep pets protected. Additionally, all playtimes are supervised by trained staff who ensure that pets interact safely and respectfully.
Feeding and Special Care
What kind of food do you provide for boarding pets?
We provide a special blend of Petcurean NOW and GO foods, as well as Diamond dog food, to meet the needs of our boarding pets. Petcurean is a premium Canadian brand from Chilliwack, BC, carefully selected for its exceptional quality and nutritional benefits, while Diamond offers trusted, high-quality nutrition that suits a variety of dietary preferences. Petcurean’s blend is tailored for every age and breed, supporting digestive wellness and promoting a healthy coat with prebiotics, probiotics, and omega oils. Similarly, Diamond dog food provides balanced nutrition for optimal health and vitality.
We believe prevention is the best medicine, which is why these premium options help keep your pet nutritionally supported throughout their stay. Both Petcurean and Diamond dog foods are available for purchase if you’d like to continue feeding them to your pet at home.
Can I bring my own food for my pet’s stay?
Absolutely! We understand that many pets have specific dietary needs, so you’re welcome to bring your own food. Just let us know, and we’ll ensure your pet receives the same meals they’re used to at home.
My pet has specific medical needs. Can you administer medication?
Yes, our staff is trained to handle medications and special care requirements. If your pet has specific medical needs, please provide detailed instructions, and we’ll make sure they receive the proper care during their stay.
Can I bring my pet’s favourite toys or bedding?
Of course! We encourage pet owners to bring familiar items, such as toys or bedding, to make their pet’s stay more comfortable. These personal items can help ease anxiety and make your pet feel more at home.
Health and Vaccination Requirements
What vaccinations are required for boarding at Anderson’s Dog Kennels?
For the safety of all pets, we require that dogs be up-to-date on their core vaccinations, including rabies, distemper, and parvovirus. We also recommend vaccinations for Bordetella (kennel cough). Please provide proof of vaccination before your pet’s stay.
What happens if my pet becomes ill during their stay?
If your pet becomes ill, our staff will assess the situation and contact you immediately. We have protocols in place to provide prompt care and, if necessary, arrange veterinary attention to ensure your pet’s well-being.
Booking & Boarding Policies
How far in advance should I book boarding for my pet?
We recommend booking as early as possible, especially during peak times like holidays and summer months. This allows us to reserve a spot for your pet and ensures they have the best possible accommodations.
Is there a minimum or maximum stay duration?
There is no minimum stay duration, and pets are welcome to stay with us for as long as needed. Whether you’re planning a weekend getaway or an extended trip, we’ll make sure your pet is well-cared for throughout their stay.
What if my travel plans change? Can I adjust my pet’s stay?
We understand that plans can change. Please contact us as soon as possible if you need to adjust your pet’s stay, and we’ll do our best to accommodate your needs.
Coping with Loss of a Pet
How can I cope with the loss of my pet?
Grieving a pet is personal, and it’s important to allow yourself time to heal. Many find comfort in creating a memorial, joining a support group, or simply sharing memories with friends or family.
What are some ways to memorialize my pet?
Memorializing your pet can include keepsakes like an engraved urn or jewelry containing their ashes. You might also create a memory box with cherished photos and items, or design a special space in your home or garden as a tribute.
How can I help my child cope with the loss of a pet?
Encourage open conversations and let your child express their feelings. Simple memorial rituals, like drawing pictures or sharing memories, can help children understand and process their emotions.
Why are memorial rituals important for grieving pet owners?
Memorial rituals help create a sense of closure, allowing owners to reflect on the joy their pet brought and honour their life in a meaningful way. Many find these rituals to be a comforting part of the healing process.
Memorial & Keepsake Ideas
What unique keepsakes are available to remember my pet?
There are many options, from traditional urns and engraved stones to jewelry that holds a small portion of your pet’s ashes. Custom keepsakes can be a personal and tangible way to remember your beloved companion.
How do I create a pet memory box?
To create a memory box, gather meaningful items like your pet’s collar, favourite toy, and photos. You might include a handwritten note or keepsakes collected from favourite places you shared together.
Can I create a garden memorial for my pet?
Absolutely. Many pet owners find comfort in dedicating a small space in their garden with a memorial stone, plant, or plaque as a lasting tribute.
Planning and Preparing for Pet End-of-Life Care
How do I know when it’s time to say goodbye to my pet?
Deciding when to let your beloved pet go is one of the most difficult decisions a pet owner can face. While there is no single answer, many pet owners say their pets give them subtle signs when the time is near. These signs can include changes in behaviour, a noticeable decline in quality of life, or loss of interest in activities they once enjoyed.
Pay attention to their physical and emotional well-being—things like persistent pain, difficulty breathing, or an inability to eat or drink comfortably may indicate that they are struggling. Consulting with your veterinarian can also help provide clarity and guidance during this difficult time.
Ultimately, trust the bond you share with your pet. They often have a way of communicating through their actions or expressions, letting you know when they are ready to rest. This decision is deeply personal, and it’s important to approach it with compassion, care, and love for your cherished companion.
How can I prepare for my pet’s end-of-life care?
Planning ahead can ease the process. Consider discussing options with a veterinarian, deciding on a cremation or burial preference, and learning about local pet memorial services so you’re ready when the time comes.
What steps should I take when my pet passes away?
First, reach out to a pet cremation service to understand your options. Most services offer transportation, so you can focus on saying goodbye and honouring your pet. We offer 24/7 availability and transportation.
How can I support a friend who has lost a pet?
Simply being there to listen is often the most helpful thing you can do. Offer to help with memorial arrangements or share a small token of remembrance to show you care.
Do repeat customers use your services for additional pets?
Yes, many of our customers are so pleased with their experience that they return to us when the time comes for other beloved pets. We are honoured to have earned their trust and to play a part in providing compassionate care during these emotional moments.
Common Myths About Pet Cremation
Are there common myths about pet cremation I should know?
Yes, one myth is that pet cremation is only for small animals, but many facilities can accommodate larger animals. We can accommodate small livestock like goats, pot-bellied pigs, and alpacas. Another misconception is that private cremation isn’t possible; however, most crematoriums offer this option to provide you with only your pet’s ashes.
Can I be sure I’m receiving my pet’s ashes after cremation?
Reputable pet cremation services take steps to ensure the ashes returned to you are your pet’s alone. Private cremation ensures that only your pet is in the cremation chamber, and reputable providers use clear tracking processes for peace of mind.
Understanding the Pet Cremation Process
What should I expect during the pet cremation process?
The process typically begins with transporting your pet to the crematorium, followed by a respectful and careful preparation for cremation. Depending on the option chosen, your pet may be cremated individually or with other pets, after which their ashes are placed in an urn or keepsake. You’ll have the option to receive your pet’s ashes or select a communal service if preferred.
How do I choose the right pet cremation service provider?
Look for a provider with compassionate staff, transparent processes, and quality facilities. Many pet owners appreciate options for private cremation and memorial services, as well as the availability of urns or keepsakes to honour their pet’s memory.
What are the benefits of pet cremation compared to burial?
Pet cremation offers flexibility, allowing you to keep a physical reminder of your pet, whether in an urn, jewelry, or other keepsake. It’s also often more accessible and may feel like a more personal choice than burial, which requires specific land and legal considerations.
Do you offer any spiritual services for pets and their owners?
Yes, we provide spiritual services such as smudging ceremonies and animal chakra alignment. These practices are designed to honour your pet's spirit and help create a sense of peace during this difficult time. Many owners find these services beneficial for starting their own healing journey, as they promote emotional balance and connection.
How long does the cremation process take?
We offer same-day services, and the process typically takes about 4 hours to complete. We aim to provide a smooth and timely experience to ensure you can have your pet's ashes returned as soon as possible.
Let Your Pet Choose Their Next Adventure
If your pet could choose their next getaway, we’re sure they’d pick Anderson’s Dog Kennels. Our kennels are more than a boarding service—they’re a home away from home, and we can’t wait to welcome your pet to our family.
